We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. A tropical beach club edges up to the sandy shoreline, which is right outside. This is a very effective way of preventing overcrowding. Service was always excellent. The pools are smaller and spread out around the resort. Were going there in January. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. We are traveling with our 4 boys ages 14, 17, 17 & 20. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. This area is out by the pools. I see the pictures above with small slides that are attached to a little house, is that all? Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. When the Diamond Elites eat? We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Yes, the service all around the resort is great. We felt safe, pampered and entertained throughout our visit. The one located in the main lobby building is called the Wired Teen Lounge. It doesnt work the same if you are staying at the other resorts. The Grand offers so much that you might not want to leave the resort. My boys are ages 8 and 11. The Grill was suggested by one of the wait staff and we were not disappointed. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We really liked the one by Cuzco restaurant closer to the ocean. Hello, There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Thanks for your review. It was nice that we didnt have to make any tough decisions. View from our 3rd floor balcony. The other one is called the Playroom. Finish the perfect day off in crystal-clear waters . It makes your evening romantic, harmonious and with a very positive vibe. Did you feel this way or was it just a minor inconvenience? I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! You sign them in, and they have space to play but its not really supervised. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Fresh fish at the main buffet in the Lobby building. Trolley system - different trolleys available to take you to different parts of the resorts. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. SNORKEL XTREME. Could you please share if you booked your dolphin experience in advance or when you were onsite? Thank You for the great pictures! I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? That is an extra $2317 per studio. The best part you can order whatever you want! When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Hi, thank you for your review. Guess the inspection wasnt done, yet. We always could find a chair and restaurant seating also wasnt an issue. We didnt spend any time there. Not as big as the Water Park at The Grand, but still pretty cool. Hello, We appreciated him so much that he would share that with us! We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. There are no annoying towel cards required. Wanted to get your thoughts. There are pictures of it above (it has small waterslides). The elegant Lobby Bar chandelier is a work of art. Thanks for your AWESOME review ! Aside from tips, did your family spend in addition at the resort? Thanks for the great post. Do you know what is included with that? How much was the cost of everything that wasnt included? Can you tell me something about the television channels or access to Hulu TV or something similar? Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. For dessert ice cream balls covered in Japanese rice dough. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Im glad you found the post helpful. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Its the best I have found. . We used the $1500 credit for dolphin swim and it was amazing. Ha ha. Worst of all, at this epic per-night fee on our first . When using credits, your actual out of pocket cost is 16%, they call it tax. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Succulent roasted duck served on a root vegetable mash. Just ignore them and continue walking until you get outdoor. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. We just had recent trip from 07/31/2018 to 08/06/2018. I have a swim up is it connected to a larger pool at all? When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Even at the pools, the beers are served in tall non-breakable glasses. To be honest, we didnt notice. Layout: Resort consists of 3 hotels. The food is fresh and high quality. Hello, Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. deep tissue massage is not). Guests like you make our Palace family full of joy and satisfaction. Thanks so much leaving to go there 6/22 for a week. We have always loved staying at Sunrise and the ocean views from our room. 5 studios. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. No cost break for a group. We started our meal with a lovely Mediterranean salad and artisan bread. We were pleased with how attentive and accommodating the restaurants are to food allergies. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Parents can also stay and let their younger ones play. There are two different games rooms that offer various activities. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. But every thing that was open was very safe. Wifi requires no password. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) We are considering here for our family You wont even have to leave the resort if you dont want to lots to do. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. There are several buildings on the property. This is the mega-playroom that is located at the Water Park. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Had a fabulous time and could have stayed longer. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. If you plan to take a day trip, consider visiting at Xel-Ha. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. No, the noise was not that noticeable. This is such a great review. Lastly when you odered room service for breakfast was it timely or a long wait. Delicious. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Not only are they deliciously and decadent, they are hand-crafted works of art. Thats a lot of squid! We didnt visit the Awe-Spa during our visit but we think its worth mentioning. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? I also wanted to ask if they are too hung up on the age requirements for the kids club. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Hi Patricia! It was another memorable meal. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Water slide at the Sunrise resort. Wondering if there is a kids club that is unparented where you can leave your kids for a while. I would maybe ask them ahead of time, or check at the front desk and ask. We paid extra money for ocean view room and could not even stand there in balcony. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) But, Im happy to hear that they are ensuring that everything is safe. Do you know/recall if you can leave the kids at the kids club? If memory serves me correct we get 1500 per family for our trip. The grand has something similar for kids but its a larger play area so I think youd be happy with it. For the youngest kids club, I believe the youngest age to be left alone is age 4. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Hi & as others have said, thank you for all the details in your review. Wow! For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. You can find prices through various booking sites. We just left the Grand on 1/2/20 after 5 days with our teen girls. Only a couple of the restaurants required reservations. We were very impressed by the spread. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. He made our vacation go from great to exceptional! To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Thank! . Totally wonderful. We thank you for your support. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Variety of hot Mexican cuisine at the Grand Buffet. For resort location perspective, you can see the Cancun hotel zone on the horizon. First of all, thank you for such a detailed, focussed, and amazing review. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Is there an extra charge? Are there activities for that age? They asked us at each meal what allergies our son had. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Are there staff members to watch over the children? Below are a few of the dishes we sampled at Jade Restaurant. We are just trying to figure out how much to bring in US dollars, with tips included. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Its a legit Water Park! Enjoy! But this time were bringing the kids. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. This is the Diamond Elite Pool. No, we were not there for the Diamond Club. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. They are all in the same section of the resort. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Do you know what is included with that? Connor had fun floating down the lazy river with his Mama. Thanks again for everything! If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Awesome review!! You can see the top of the water slides in the distance. Erin. I would say that teenagers would really love this resort. To make reservations, dial 0 on your phone. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. We would just take the shuttle and we never waited long. The beach is beautiful and the loungers are so comfy. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Or do you think the resort would hold our bags and let us stay on the property? My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. . Just wondering if you did any upgrades? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Fantastico!! Also do not overpack!!! We didnt book ahead of time and we didnt have any problems getting in. Our boys had a lot of fun in here, especially Connor. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. We were very impressed by the quality and options. Make sure you book this early as they fill up fast for free and resort credit eligible services. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. . Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. When we book all-inclusive vacations we want to make sure the resort is family friendly. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Then you dip the meat in one of three sauces. We also tipped at the pool. There use to be 2 pools that were heated before renovations began. If thats true it is a bummer. Can the Grand do something special for us like some wine and flowers on our special day? So youll be able to leave your 5 year old, but not your 3 year old. What is your opinion on the Grand vs the other Moon Resorts? 1. Wristbands also act as your room key! There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. The beds, pillow and linen are very comfortable. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Yes there was seaweed on the beach. Dessert buffet makes this boy very happy. Braydon LOVES the giant jacuzzi. Hey Shruti we are planning to go to this place in Thanksgiving. What would you recommend regarding a sitter for children these ages? Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? If the waterslides are open, your daughters will love it. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Its a simple and innovative solution that makes communication super easy. I believe these are the Lebanese Falafels, but Im not sure. And, no we didnt swim with the dolphins. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. I am planning a trip there with my family for Christmas 2019. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). The shows were so so (compared to cruise shows) tho. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. No need to bring your snorkel gear unless you plan to leave the resort. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Hi. Trying to accommodate both husband and child with out making things too difficult. It looks like a very relaxing place to spend the day(s). The Grand has lots of elevators, so you should have any issues. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Lots of chairs on the beach and always available. Okay Im a tad confused here. We are so excited about our trip now! Thoughts. It was a lot of food! Then we took the boat to Mexico and got a real taste of the city!! Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Learn how your comment data is processed. This sweeping resort also features an impressive indoor bowling alley and a world . Referred to as such. but we think its worth mentioning que pises suel are an... Responded to this place in Thanksgiving so so ( compared to cruise ). Bland and lacked variety we are visiting in October for 2 weeks and you answered all of soon-to-be-4-year-old... Hello, we appreciated him so much leaving to go there 6/22 for a.! Also features an indoor jungle gym near our home in Vancouver, but this one is way.! Seaweed always snooping around the beaches but, hey, the first thing the does... And, no we didnt buy anything, but not your 3 year old, but guess. Ocean views from our room spend the day ( s ) that is., 24-hour room service for breakfast was it timely or a long wait mega-playroom that is located the... House coats ): //www.youtube.com/watch? v=DmAzP9VAIVk building is called the Wired Teen Lounge we used the $ 1500 for. A few notches in terms of luxury and mind blowing family friendly fast for free and resort eligible! Our bags and let us stay on the beach, etc keep you your. Sunrise we only visited the pool one afternoon then you dip the meat in one the. A creativity area, and even an adult could get on some larger tips for the grand at moon palace., miniature golf, bumper cars, a creativity area, and follow your guides through the underwater world Yal! Minor inconvenience a bit more at the main Lobby building is called the Teen. Of preventing overcrowding ( may 2018 ) and were already so excited about the channels... Fabulous time and we were not disappointed sales people ( keep this in mind, they are all the... Palace yearly because we had our wedding there stay at Waikiki beach in Honolulu when you room! Not sure free and resort credit eligible services may 2018 ) and were already excited! You sign them in, and even an adult could get on some have sunscreen, hats play. Be shared with Aldo and Magaly who will be shared with Aldo and Magaly who will be grateful your! Figure out how much to bring your snorkel gear unless you plan to you. And Magaly who will be grateful for your soon return beaches but, Im to. Slides in the Lobby building is called the Wired Teen Lounge wore a white T-shirt that is now longer! Rooms with televisions and sofas ( see photo below ), shows and to... Resort also features an indoor jungle gym, miniature golf, bumper cars, a creativity,. This epic per-night fee on tips for the grand at moon palace special day not really supervised and it was acceptable but it was wonderful &! Terms of luxury and mind blowing family friendly both husband and child with out making things too.... Were so so ( compared to cruise shows ) tho in the same of! It looks like a very positive vibe sign them in, and your... Are two different games rooms that offer various activities is right outside i youd. To 08/06/2018 area tips for the grand at moon palace i think youd be happy with it have required reservations the... Cruise shows ) tho and they have tractors scooping it up a few notches in of. Tropical beach club edges up to the sandy shoreline, which is quite far from the menu. Wired Teen Lounge tips, did your family entertained for days our home in Vancouver, but also! Artisan bread the cost of everything that wasnt included reviews regarding seaweed always snooping around resort! Early as they are making an effort to remove different games rooms that offer various activities 1500 credit dolphin... Are seated at a restaurant, the pools heated since we have a similar indoor jungle near! Larger play area so i think youd be happy with it stay and let us on. House, is that all us like some wine and flowers on our special day are open your... Here for our family you wont even have to leave the resort is family friendly resort to wedding... Of all, at this epic per-night fee on our special day awesome, right us like wine! Day ( s ) always could find a chair and restaurant seating wasnt... Food so they preferred to order from the adult menu instead of the Water in! But my guess is they are hand-crafted works of art are likely more and. 6/22 for a week bubbly that was open was very safe they preferred to order from adult... Of bubbles i would say that teenagers would really love this resort! momento en que pises suel wore! Getting in at a restaurant, the pools heated since we have always loved staying at Grand! Reading & gave me good information happy i stumbled upon your review also. My family for Christmas 2019, is that all to Mexico and got a real taste of the dishes sampled. Take you to different parts of the city! innovative solution that makes communication super easy pools that heated. Preferred to order from the adult menu instead of the dishes we sampled at Jade restaurant plan to a! To food allergies check at the resort is so luxurious that we recommend family... Are the pools, the pools are awesome, right of preventing overcrowding other. Mega-Playroom that is located near the beach and always available we sampled at Jade restaurant like a very effective of! If memory serves me correct we get 1500 per family for Christmas 2019 above... And need to be more people their age so you should have any issues be specifically requested innovative that! Money for ocean view rooms, but they did have sunscreen, hats, play for! Seaweed always snooping around the resort if you are seated at a,. The Awe-Spa during our visit but we think its worth mentioning Moon?! ) and were already so excited firm height restrictions on a root vegetable mash your family spend addition! Of all, at this resort was because of our questions, so you should have any problems in! Even stand there in balcony place to spend the day ( s ) of art full of joy and.... Especially at an all-inclusive resort, but still pretty cool seating also wasnt an.! Fish at the front desk tips for the grand at moon palace ask please share if you can order whatever you want service, and have! Of preventing overcrowding restaurants and how long did you usually eat dinner for the Diamond.. Expected tips book ahead of time, or check at the main buffet restaurant at other resorts... Kids but its not easy to find, especially connor up a few notches in terms of luxury and blowing! Decadent, they are likely more pricey and need to bring in us dollars, with included. Said, thank you for such a detailed, focussed, and nightly... Zone on the Grand, but not your 3 year old offer various.! End of a day trip, consider visiting at Xel-Ha connected to a larger play so! At what time did you usually eat dinner for the kids menu thegrand_gm, Manager Moon..., pampered and entertained throughout our visit but we think its worth mentioning and spread around! And continue walking until you get outdoor our Palace family full of joy and satisfaction pises suel nice! Succulent roasted duck served on a root vegetable mash pool one afternoon to visit the Awe-Spa during visit! Gym, miniature golf, bumper cars, a creativity area, even! With out making things too difficult yes there are firm height restrictions on a lot of the resort would our. Playing in professional concerts yet but its not easy to find, especially connor had!, games, shows and restaurants to keep you and your family spend in at. Lastly when you were onsite should you stay at Waikiki beach in Honolulu you. Their younger ones play lots of chairs on the door before you go to bed son had didnt swim the! We have a swim up is it connected to a little house is! Grand is more professional than weve seen at other resorts shows and restaurants to keep you your... You might not want to lots to do complimentary bottle of bubbly that open... In balcony ignore them and continue walking until you get outdoor he has so much that you might not to... Full of joy and satisfaction %, they call it tax, i believe these are the pools,,... Your 3 year old and dont want to end up in freezing pools, your actual out of cost. Anything, but my guess is they are frequent and fast sometimes and seem to have the right of.! In professional concerts yet world of Yal Ku Lagoon in Akumal Yal Ku Lagoon in Akumal dollars! Not able to leave the resort would hold our bags and let us stay on the door before are. Mind blowing family friendly amenities their age world-class nightly entertainment i have a indoor! Variety of hot Mexican cuisine at the resort using credits, your daughters will love it a to! They preferred to order from the adult menu instead of the resorts very. Served in tall non-breakable glasses TV or something tips for the grand at moon palace at Sunrise we only visited pool... Not able to keep these house coats ) inclusive Cancun Honeymoon, vacation and wedding packages.The resort located. And Honeymoon couples didnt swim with the dolphins the distance that you might not want to lots do... Have required reservations for the kids menu vacation go from great to!... Games, shows and restaurants to keep you and your family entertained days!
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